Returns / Refund Policy
Should a record prove unsatisfactory a full refund will be made, but we ask that buyers notify us within 10 days of receipt of the item. In some cases we may request that the item be returned to us for examination prior to the issuing of a refund. If we are convinced that the item returned is identical to the one sent, and that any faults match those described by the customer, a full refund will be issued as well as the cost of returning the item to us.
We do our very best to grade records honestly and accurately, but we do occasionally make mistakes, and our priority is to rectify problems to the satisfaction of the customer. With a stock of over 30,000 LPs we do not claim to have auditioned every record in our catalogue, but every LP is examined carefully during the listing process and any suspicious looking marks are auditioned before grading.